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Welcome to Shiseido’s Whistleblowing hotline in EMEA

Pursuant to the Shiseido Code of Conduct and Ethics, the Internal Whistleblowing policy in EMEA and applicable legal rules, this hotline is designed as a secure space to submit reports anonymously or with identification. It is accessible to any member of Shiseido’s staff in EMEA, any external or temporary worker, trainee, service provider, employee of a subcontractor company or any other third party.

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Important

You have the opportunity to report here any suspected wrongdoing that you have personally witnessed or become aware of.


If you so wish, the confidentiality of your identity will be preserved both when submitting your report and throughout the entire alert processing procedure.

What types of suspicious cases can I report or disclose?

The alert must concern a non-compliance with the Shiseido Code of Conduct and Ethics, in particular:

  • A crime or offense (corruption, moral or sexual harassment, discrimination, insider trading, breach of accounting obligations, violation of human rights, etc.),
  • A violation or attempt to conceal a serious and manifest violation of an international commitment duly ratified or approved by France,
  • A violation of a unilateral act of an international organization based on such a commitment, or of a law or regulation,
  • A serious and manifest violation of the law or regulations,
  • A threat or serious harm to the public interest,
  • A breach of the Anti-Corruption Code of Conduct.

However, facts, information, and documents whose disclosure is prohibited under laws related to national defense secrecy, medical secrecy, judicial deliberation secrecy, investigation or pre-trial secrecy, or attorney-client privilege are excluded from the scope of this alert mechanism.

This mechanism is specific, and any alert falling outside the defined scope above will not be considered. Any person wishing to raise concerns about behaviors not covered by this system must refer the matter to their usual contacts (line manager, HR department, etc.).

How is an internal alert handled?

Each report is reviewed by the ADIT Referent to confirm its admissibility. ADIT is an external service provider responsible for verifying whether the report falls within the scope of this mechanism.

If so, and while preserving your anonymity, ADIT may verify the reported facts in coordination with the relevant departments within the company (Risk Management Leader, Vice President HR Shiseido EMEA, HR, Risk Management Officer) to determine appropriate follow-up actions.

As part of the initial investigation, the ADIT Referent may contact you through the digital platform to request additional information or redirect you to the appropriate contact, if necessary.

To ensure fair and objective handling of each report, the procedure includes a dedicated decision-making committee for cases involving the Presidents of Shiseido EMEA, Shiseido Europe, and Shiseido International France.

When will I be contacted?

When you submit a suspicious case via the digital platform, you will receive an automatic acknowledgment within the discussion channel, along with a reference number and login credentials allowing you to track the status of your report.


Within 10 business days of submission, you will be informed—via the discussion channel—whether your report is admissible (i.e., whether it falls within the scope of the alert system).


If your report is deemed admissible, the ADIT Referent will inform you of the follow-up actions, depending on the facts involved. This communication will take place within the discussion channel on the digital platform.


If your report is deemed inadmissible, the ADIT Referent will inform you of the reasons why it does not meet the conditions for admissibility. They may request additional information via the dedicated channel in order to reassess the report’s admissibility.


The ADIT Referent will provide the whistleblower, through the discussion channel, with updates within a reasonable time not exceeding three months from the acknowledgment of receipt. These updates will include measures taken or planned to verify the allegations and, where applicable, to address the subject of the report, as well as the rationale for such actions.

Can I be penalized if the report turns out to be unfounded?

The whistleblower cannot be dismissed, sanctioned, or discriminated against in any way for submitting a report in good faith in accordance with this internal alert policy.


The whistleblower is not criminally liable as long as the disclosure of the information is necessary and proportionate to the protection of the interests at stake.


Only malicious or bad faith use of the alert system—including via the digital platform—may be subject to disciplinary action. For employees, such sanctions will be applied in accordance with the disciplinary procedure outlined in the company’s Internal Regulations.


The whistleblower will be informed in writing of the closure of the report when the allegations are found to be inaccurate, unfounded, or if the report becomes irrelevant.

Useful documentation

User Guide
User Guide

To know

Each report has its own discussion system that allows messages to be sent and received. These exchanges take in account the choice of the notifying party, if he/she has decided to remain anonymous.  


Only designated referents will receive the information contained in the form that you are going to complete and send us. You will be able to track your report and communicate with the referent(s) with the confidential code that is generated by the platform when you submit your report.


Each report will be subject to rigorous analysis and a detailed internal investigation.